Shipping & Delivery
Order Confirmation
- Order Confirmation: As soon as you place an order, you'll receive a confirmation email. This confirms we've received your order and have authorized payment to begin processing.
- Processing Time: Please allow 1–3 business days for us to properly accept and confirm your order before sending it to be packed and prepared for shipment. If it will take longer than expected, we will call and/or email you immediately.
- Handling Time: Once confirmed, your order will be packed and prepared to ship from the warehouse. Handling time depends on the size, weight, and shipping method. Please allow up to 24 hours after order confirmation.
Shipping & Transit
- Small or Lightweight Items: Shipped via standard carriers like UPS, FedEx, or USPS. These generally ship quickly and do not always require a signature at delivery.
- Heavy or Bulky Items: Large equipment, multi-item orders, or anything at risk of damage by a standard carrier will be delivered via Less Than Truckload (LTL) Freight Carriers to your curbside unless specified otherwise.
- Leaving the Warehouse: In-stock items are picked and packed in chronological order. Busy seasons may slightly alter processing time.
- Tracking Number: Right before or after your shipment is picked up, your order is assigned a tracking number and Bill of Lading number. We will send you the tracking number in a shipment confirmation email so you can follow along and prepare as needed.
- Delivery Time: Once in transit, delivery time varies depending on the length of the trip. You can generally expect items to arrive in your area within 1–7 business days after departing from the warehouse.
- Delivery Appointment: For freight shipping, once the shipment is in your area, the carrier will call you to schedule a roughly 4-hour delivery appointment window. You must be present to receive delivery or you may incur redelivery fees.
- Delivery: For facilities with a loading dock, the driver will pull up and unload the pallet(s). Without a loading dock, your item will be lowered using a lift gate and delivered to your curbside or nearest safe drop-off point.
What To Do When Your Item(s) Arrive
- Curbside Delivery: The driver will leave your item on a pallet at your curbside.
- Inspect Before Signing: Inspect the boxes and pallets carefully for any damage before signing the delivery receipt. If there is any damage, mark "DAMAGED, NEEDS REVIEW" on the sheet you sign. Immediately take photos or videos and email them to support@ironcladrestaurantsupply.com.
- Unpack and Check: Open the boxes, inspect your items, and check for missing or damaged parts within 2–3 business days. Report any issues within this period to ensure prompt and effective support.
- Extreme Damage: In rare cases of severe, irreparable damage, document the damage with photos/videos and refuse the delivery. Contact us immediately at support@ironcladrestaurantsupply.com.
- Assembly: Freight drivers will not bring equipment indoors or assemble it. Be prepared to move heavy boxes to your desired location. If you ordered an assembly service, contact us to schedule it at this time.
Additional Services
- Threshold Delivery: If needed, we can arrange delivery into the nearest possible safe, dry place on your property instead of standard curbside delivery.
- Professional Assembly: We offer professional assembly services. Get a quote before ordering, or if needed for an item that has already been delivered.
Storage Fees & Missed Deliveries: If you cannot receive your order upon arrival, you may incur storage or additional shipping fees. Please inform us before ordering or as soon as possible if you need to schedule delivery for a specific date. Should you fail to respond to the freight company's contact attempts or not be present at the time of drop-off, you will incur those fees.
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507 Front Street, Summerville SC 29486
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