Order Processing: Once your order is placed, you’ll receive a confirmation email immediately. Most Hoshizaki USA orders process within 1–3 business days. If anything is delayed or backordered, we’ll contact you right away.

How Hoshizaki USA Products Ship:

• Ground Shipping: Smaller items such as benches, attachments, and accessories typically ship via FedEx or UPS in individual boxes.
• Freight Shipping (Palletized): Larger machines, racks, multi-gyms, and heavy equipment ship via LTL freight on a pallet. The carrier will contact you to schedule a delivery appointment.

Important: If your order includes both ground and freight items, the warehouse may palletize everything together and ship it via freight to reduce damage and simplify delivery.

Delivery Timeline:

• Processing Time: 1–3 business days.
• Warehouse Handling: This product is expected to ship in 7-10 Business Days business days once processed.
• Transit Time: Ground shipments typically arrive in 1–5 business days. Freight deliveries typically arrive in 3–10 business days depending on your location.
• Delivery Appointment: For freight shipments, the carrier will contact you to schedule a delivery window. Someone must be present to inspect and sign.

Freight Delivery Details: Freight deliveries are curbside unless otherwise arranged. The driver will bring the pallet to the end of your driveway or loading area.

Inspect Before Signing: Please inspect your shipment carefully before signing the delivery receipt. If there is visible damage, write “DAMAGED – SUBJECT TO INSPECTION” on the paperwork, take photos, and contact us within 48 hours so we can assist with a claim if needed.

Questions About Delivery? Call us at 854-220-0367.

Assembly:

Most items will require some assembly. Majority of customers assemble their own equipment with no issues using the instructions included with every product. If you run into any trouble, you can reach out to us for manufacturer tech support.

Assembly Service: If you require assistance to setup your new equipment, we can refer you to our perffered installater partner. They will help you with the installation of your equipment at a quoted price. Want To Know More? Contact Us.

Contact Us: To connect with an installer in your area or get a price quote, please call us at 854-220-0367 or email us at support@ironcladrestaurantysupply.com

Warranty Information:

IronCladRestaurantySupply is an authorized dealer for every product found on our website. Every product available for purchase comes standard with its original manufacturer's warranty, ensuring you receive a functional, quality product.

When you receive your products, rest assured that they are backed by the manufacturer's guarantee.

For specifics on the exact warranty and warranty terms of each product, please see the product details where we mention the warranty of each item.

Residential, light commercial, and full commercial warranties are based on the setting you will use the product. We do our best to detail the specifics of each warranty usage terms on each product.

Contact us if you have questions about specific warranties or need assistance.

To make a warranty claim, please contact us for support. You can also reach out to the manufacturer for help.